Ventura Gear – Purchase Options Cancellation Policy

Effective Date: 08/06/2026

At Ventura Gear, we strive to provide a smooth and transparent shopping experience for all customers. This Purchase Options Cancellation Policy explains how cancellations are handled for orders placed through our website.

1. Order Cancellation Before Dispatch

Customers may request cancellation of an order before the order has been processed and dispatched.

To request a cancellation, please contact our support team immediately using the details available on our Contact Us page and provide:

• Full Name
• Order Number
• Contact Details
• Reason for Cancellation

If the order has not yet entered processing or dispatch, a full refund will be issued to the original payment method.

2. Orders Already Processed or Dispatched

Once an order has been processed and prepared for courier collection or dispatched, cancellation may no longer be possible.

In such cases, customers may follow our Refund & Returns Policy once the order has been delivered.

3. Special Orders / Supplier Orders

Certain products may be fulfilled directly from supplier or importer warehouses across South Africa.

Orders placed for:

• Supplier-direct stock
• Special-order items
• Backorder items
• Custom-order products

may not be eligible for cancellation once supplier processing has started.

4. Purchase Option Payment Cancellations

Where customers select an approved payment option or instalment service, cancellation requests remain subject to:

• Order processing status
• Payment provider requirements
• Ventura Gear approval processes

Approved refunds will be processed back through the original payment method used during checkout.

5. Refund Processing Time

Where a cancellation qualifies for a refund:

• Refund approval: 1–3 business days
• Refund processing time may vary depending on the payment provider and banking institution.

6. How to Request a Cancellation

Cancellation requests must be submitted through:

Ventura Gear Customer Support
Website: www.ventura-gear.com
Email: info@ventura-gear.com 
Phone: +2761 041 3020

7. Ventura Gear’s Right to Cancel

Ventura Gear reserves the right to cancel an order due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Payment verification failure
• Circumstances outside of our reasonable control

Should Ventura Gear cancel an order, customers will be notified and any approved payments will be refunded.

By placing an order through Ventura Gear, customers acknowledge and agree to this Purchase Options Cancellation Policy.